wispwisp

Community

Tickets

Let members open private support chats with your staff.

In short

  • A ticket is a private channel between one member and your staff.
  • Members open one by clicking a button, staff answer, then close it when done.

Set it up#

  1. 1

    Create the panel

    Type ,ticket setup. wisp walks you through it and posts a message with a button members can click.

  2. 2

    Choose your staff

    Type ,ticket manage, open Roles and pick which roles should see tickets.

  3. 3

    Save conversations (optional)

    In ,ticket manage, open Settings and pick a Transcripts channel. Closed tickets get saved there.

Good to know#

  • Support roles can see and do everything in tickets.
  • Trainee roles can only see and claim them.
  • Claiming a ticket shows everyone that you're handling it.